Privacy policy

Last updated: October 8, 2026

Valvoline Express Care Fate, independently owned and operated by Stags Auto Service LLC (“we,” “us,” or “our”), respects your privacy.

This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, contact our location, request automotive services, or opt in to receive SMS communications.

1. Independent Ownership

Valvoline Express Care Fate is an independently owned and operated automotive service location in Fate, Texas, operated by Stags Auto Service LLC.

This location is not owned or operated by Valvoline corporate.

Customer communications, including SMS messages, are managed by or on behalf of Stags Auto Service LLC, not Valvoline corporate.

2. Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Vehicle or service information
• Contact form submissions and message contents
• Appointment or service requests
• SMS communication preferences and consent records

We may also collect standard technical information automatically, including browser type, device information, and pages visited, through cookies or similar technologies used for website functionality and analytics.

3. How We Use Information

We may use collected information to:

• Respond to inquiries and provide customer support.
• Provide automotive maintenance services and service-related information.
• Communicate about appointments, estimates, and vehicle service updates.
• Send non-marketing SMS messages when appropriate consent has been provided.
• Send marketing SMS messages when separate promotional consent has been provided.
• Improve our website and services.
• Comply with legal obligations.

4. SMS Communications and Consent

Customers may voluntarily opt in to receive SMS messages from Stags Auto Service LLC, doing business as Valvoline Express Care Fate, through our website at https://stagsautoservice.com/.

Non-marketing SMS messages may include service inquiry responses, appointment confirmations and reminders, maintenance information, service status updates, estimate follow-ups, vehicle pickup notifications, and customer support.

Marketing SMS messages may include oil change promotions, maintenance discounts, special offers, seasonal maintenance reminders, and local service announcements.

Marketing and non-marketing SMS consent are collected separately through optional consent checkboxes.

Providing SMS consent is not required to submit an inquiry or purchase goods or services.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP to unsubscribe or HELP for assistance.

Wireless carriers are not liable for delayed or undelivered messages.

All SMS communications are sent by or on behalf of the independently owned Stags Auto Service LLC / Valvoline Express Care Fate location, not Valvoline corporate.

Consent applies only to this local business and does not authorize communications from Valvoline corporate or other locations.

5. Information Sharing and Mobile Data Protection

We do not sell your personal information.

We may share information with service providers who assist in operating our website, communications, or business, subject to appropriate confidentiality obligations, or when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors providing support services, such as customer service or communication platforms, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent information will not be shared with Valvoline corporate or other independently operated locations for their marketing or promotional purposes.

6. Data Protection

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure.

7. Your Choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting us through our website.

You may withdraw SMS consent at any time by replying STOP to a text message.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective when posted on our website with a revised update date.

9. Contact

Stags Auto Service LLC
DBA: Valvoline Express Care Fate
5325 E Interstate 30 Frontage Rd
Fate, TX 75087

Website: https://stagsautoservice.com/
Contact: https://stagsautoservice.com/contact/